Shipping policy
Shipment Processing Time
As a courtesy to our clients, we offer complimentary shipping on orders $75+. All orders are processed within 5 days. If an order is placed over the weekend we will begin processing your order on the next business day. Some of our items are in high demand and often sell out before our inventory system catches up. We will notify you by email if your order has been impacted and offer you an alternative item or refund you for the item.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Shipment Method |
Estimated Delivery Time |
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USPS Priority |
3-5 business days |
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UPS |
2- 3 business days |
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Shipment Confirmation and Order Tracking
Once your order is fulfilled, you will receive a shipment confirmation with order tracking information.
Customs, Duties, and Taxes
Chémin Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Chémin Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@maisonchemin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@maisonchemin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, artisan teas or macarons ), custom products (such as parfums and body products or special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information, email support at info@maisonchemin.com.